SALES
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PLEASE CHOOSE CAREFULLY AS WE DO NOT OFFER REFUNDS/RETURNS OR CREDIT NOTES. EXCHANGES CAN BE MADE FOR AN ALTERNATE PRODUCT OF THE SAME OR GREATER VALUE. PLEASE EMAIL US WITHIN 7 DAYS OF PURCHASE. IF YOU HAVE SPECIFIC NEEDS OR CRITERIA, PLEASE ASK US ANY QUESTIONS AND WE WILL BE
HAPPY TO ASSIST.
SHIPPING & DELIVERY
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STANDARD FLAT RATE OF $15 APPLIES TO ANY CUSHION ORDERS
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IF YOU ARE PURCHASING FURNITURE PRODUCTS FROM OUR ONLINE STORE, YOU WILL NEED TO CONTACT US
PRIOR TO PURCHASING FOR A SHIPPING QUOTE, HELLO@NARROWWINDOW.COM
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WE TYPICALLY OFFER DOOR TO DOOR DELIVERY, WITHIN 1-2 DAYS FROM ORDER, TO MELBOURNE METRO
AREAS WITHIN 15KMS OF THE CBD. PLEASE CONTACT US IF YOU HAVE AN URGENT ORDER.
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PICK UP IS AVAILABLE ON REQUEST FROM OUR MELBOURNE STUDIO
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RETURNS
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UNFORTUNATELY, AT THIS TIME, WE DO NOT OFFER REFUNDS OR RETURNS. WE ARE HAPPY TO FACILITATE AN EXCHANGE FOR AN ALTERNATE PRODUCT OF THE SAME OR GREATER VALUE. PLEASE EMAIL US WITHIN 7 DAYS OF PURCHASE.
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OUR PRODUCTS ARE ONE-OFFS AND LIMITED RUN PIECES. WE ARE HAPPY TO PROVIDE FURTHER DETAILS,
PHOTOS OR VIDEOS OF EACH ITEMS SOLD ON OUR WEBSITE.
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PLEASE ENSURE TO CAREFULLY REVIEW YOUR PURCHASE AS ONCE AN ONLINE ORDER IS FULFILLED AND
PROCESSED, WE CANNOT CANCEL IT.
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IF YOU BELIEVE YOUR ITEM IS FAULTY, PLEASE CONTACT US AND LET US KNOW. PLEASE SEND THROUGH
PHOTOS SO WE CAN ASSESS AS QUICKLY AS POSSIBLE
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PRIVACY
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YOUR PRIVACY IS VERY IMPORTANT TO US.
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WE MAY ASK YOU TO PROVIDE US WITH CERTAIN PERSONALLY IDENTIFIABLE INFORMATION THAT CAN BE
USED TO CONTACT OR IDENTIFY YOU. WE WILL NOT SELL OR DISTRIBUTE ANY PERSONAL INFORMATION.
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TERMS OF SERVICES
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POLICIES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
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USE OF THE WEBSITE CONSTITUTES YOUR AGREEMENT TO FOLLOW OUR POLICIES.
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QUESTIONS ABOUT OUR TERMS OF SERVICES SHOULD BE SENT TO US AT HELLO@NARROWWINDOW.COM
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